Refund policy

We want you to be satisfied with your purchase from VELYRA.

Returns may be requested within 14 days of delivery. Items must be unused, in their original condition, and returned with the original packaging.

To request a return, please contact us before sending the item back. Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

If your item arrives damaged or incorrect, please contact us as soon as possible and provide photos of the item and packaging.

Once your return is received and approved, your refund will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Certain items may not be eligible for return for hygiene, safety, or final-sale reasons.